At Touch Time (website: www.touchtime.com), we highly value the privacy of our customers and are committed to protecting their personal data in accordance with international e-commerce standards. This Privacy Policy explains how we collect, use, and safeguard the information we obtain from our customers and website visitors.

1. Information We Collect

  • Personal information provided by the customer during registration, checkout, or when contacting us, such as name, email address, phone number, and shipping address.
  • Technical information automatically collected, such as device type, browser, and IP address, used to enhance user experience and improve our services.

2. How We Use Information

We use collected information for the following purposes:

  • Processing orders and shipping products such as watch spare parts, movements, batteries, straps, and watchmaking tools.
  • Providing effective customer service and responding to inquiries.
  • Enhancing the shopping experience by personalizing content and offers.
  • Sending order updates, promotions, or product-related news (with the option to unsubscribe at any time).

3. Sharing Information

  • We do not sell, rent, or share customer data with third parties for marketing purposes.
  • Some data may be shared with logistics partners such as DHL to ensure efficient order delivery.
  • We may disclose data if required by law or regulatory obligations.

4. Data Protection

  • We use encrypted SSL protocols to protect data during transmission.
  • Technical and organizational measures are applied to safeguard customer information against unauthorized access, loss, or alteration.

5. Cookies

  • Our website uses cookies to improve user experience, such as remembering customer preferences and enabling easy login.
  • Customers can control cookie settings via their browser, but disabling cookies may affect some website features.

6. Customer Rights

  • Customers have the right to access, modify, or delete their personal information.
  • Customers can opt out of receiving promotional emails at any time.

7. Policy Updates

  • This policy may be updated from time to time to reflect legal or technical developments.
  • Any updates will be published on this page with the effective date.

Last Updated: October 2025